Vail & JacksonContact us
Questions about a reservation, a rental in progress, or something else? Reach out to the right location — or email our helpdesk.
EGE — Eagle County
Eagle County Regional Airport
16 Eldon Wilson Road, Gypsum, CO 81637
Seasonal hours
| Winter (Nov – Apr) | Daily 7:30 AM – 11:30 PM |
| Summer (May – Oct) | Daily 8:00 AM – 10:00 PM |
| Holidays | Extended — call to confirm |
Getting here
In-terminal counter at Eagle County Regional Airport (I-70 exit 147, Gypsum). ~30 min from Vail, ~2 hrs from Denver.
JAC — Jackson Hole
Off-airport counter — serving Jackson Hole Airport with a free shuttle
365 West Broadway, Jackson, WY 83001
Seasonal hours
| Winter (Dec – Mar) | Daily 7:00 AM – 11:00 PM |
| Summer (Jun – Sep) | Daily 7:00 AM – 11:00 PM |
| Shoulder (Apr–May, Oct–Nov) | Daily 8:00 AM – 9:00 PM |
Getting here
On West Broadway in Jackson — complimentary shuttle from the airport (JAC). ~10 min from the airport, ~2 hrs from Idaho Falls, ~5 hrs from Salt Lake City.
Helpdesk & email
For questions that aren't specific to a location — billing, lost-and-found, general feedback — email your rental location. For damage claims, email claims@dollarvail.com.
Eagle (EGE): helpdesk@dollarvail.comJackson (JAC): info@dollarjac.com
After-hours & emergencies
Both locations have after-hours key drop boxes for late returns. For roadside emergencies with a current rental, call Hertz roadside assistance at (800) 654-2200. For urgent questions outside business hours, email your rental location — we respond first thing next morning.
Common questions
- Reservations
- Book at dollar.com or thrifty.com, or call the counter directly.
- Vehicle damage
- File a report online — photos, signature and PDF in minutes.
- Shuttle service (JAC)
- Complimentary airport shuttle meets arriving flights. Confirm your pickup time when you pick up your vehicle, or call the JAC counter if your plans change.
- Lost & found
- Call the location where you dropped off, or email your rental location.
- Billing & receipts
- Email your rental location with your rental agreement number.
- Winter driving
- AWD/4WD available at both locations. Read our winter driving tips before heading into the mountains.